User Data Deletion Instructions

1. For End Users (Consumers)

If you have interacted with a business through WhatsApp and an AI-powered scheduling assistant provided by our platform, you can request the deletion of your data by following these steps:

1. Send an email to info@atlantaitpro.com
2. Use the subject line: "Data Deletion Request"
3. In the body of the email, include the WhatsApp phone number you used to communicate with the business (in international format, e.g., +1 555 123 4567).
4. Optionally, include the name of the business you interacted with, so we can locate your records more quickly.
5. We will confirm receipt of your request and process the deletion within 14 days. You will receive a confirmation email once the deletion is complete.

2. For Business Customers

If you are a business that uses our platform, you have two options for managing your data:

2.1 Disconnect Your WhatsApp Business Account

You may disconnect your WhatsApp Business account from our platform at any time. When you disconnect:

• Your WhatsApp access tokens and connection data are deleted immediately
• The AI assistant will stop responding to messages on your behalf
• Your business configuration and appointment history remain available in your account until you request full deletion

2.2 Close Your Account and Delete All Data

To request complete deletion of your business account and all associated data:

1. Send an email to info@atlantaitpro.com
2. Use the subject line: "Data Deletion Request – Business Account"
3. Include the email address associated with your account and, if applicable, your business name.
4. We will confirm receipt and process the deletion within 14 days. You will receive a confirmation email once completed.

Upon account closure, all business data (configuration, appointment records, and end-user data processed on your behalf) will be deleted within 30 days, except for data we are legally required to retain (see below).

3. For Facebook / Meta Users

If you authorized our application through Facebook or Meta (for example, during WhatsApp Embedded Signup), you can revoke access and request data deletion through your Meta account settings:

1. Go to your Facebook Settings → Apps and Websites
2. Find Daniel IT Services (or DP Systems and Technology LLC) in the list of active applications.
3. Click Remove and confirm. You may also check the box to request that the app delete your data.
4. Once removed, we will receive a notification from Meta and delete your associated data from our systems in accordance with Meta's requirements.

4. What Data Is Deleted

When we process your deletion request, the following data is permanently removed from our systems:

For End Users

• WhatsApp phone number and profile name
• Message history and conversation logs
• Appointment records (service, date, time)

For Business Customers

• Account profile and login credentials
• Business configuration (services, pricing, hours, staff)
• WhatsApp connection data (WABA ID, Phone Number ID, access tokens)
• All appointment records
• All end-user data processed on behalf of the business

5. Data We May Retain

Even after a deletion request, we may be required to retain certain information as mandated by law. This includes:

• Billing and transaction records: Kept as required by tax and accounting regulations (up to 7 years).
• Legal compliance records: If data is subject to a legal hold, regulatory investigation, or pending dispute, it will be preserved until the matter is resolved.

Any retained data will be securely stored, used only for the required legal purpose, and deleted once the retention obligation expires.

6. Response Time

We aim to acknowledge all data deletion requests within 3 business days and complete the deletion within 14 calendar days of receiving your request. You will receive a confirmation email once the process is complete.

If we need additional information to verify your identity or locate your records, we will contact you. The 14-day period begins once we have all the information needed to process your request.

7. Contact Us

For any questions about data deletion or your privacy rights, please contact us:

• Email: info@atlantaitpro.com
• Mail: DP Systems and Technology LLC, 4003 Howell Park Rd, Duluth, GA 30096
• Phone: +1 (943) 294-8427

For more information about how we handle your data, please review our Privacy Policy and Terms of Service.